Refunds

Nota: Refund and cancellation policy

Last updated: 13/07/2026

This policy forms part of our Terms of Service.

Try before you pay

Every new account gets a 3-day free trial with full access and no payment card. We built it this way so that nobody pays for Nota without having used it. Please use the trial.

Cancelling

You can cancel at any time: Settings → Billing → Manage subscription. Cancellation stops the next renewal. You keep access until the end of the period you have already paid for. Cancelling does not delete your tasks and does not require you to contact us.

Consumers in the EEA and the UK: your 14-day withdrawal right

If you are a consumer in the EEA or the UK, you generally have 14 days from the start of your subscription to withdraw from it, without giving a reason.

Because Nota gives you access immediately when you subscribe, at checkout we ask you to:

  1. expressly request that we begin providing the service straight away, during the 14-day period; and

  2. acknowledge that once we have fully provided it, you lose your right of withdrawal.

If you tick that box and we start the service, your withdrawal right ends. If you do not tick it, service starts after the 14 days.

To withdraw within the period (where the right still applies), email team@routa.io with your account email and the words "I withdraw from my Nota subscription". You may use the model withdrawal form, but you do not have to. We refund to your original payment method within 14 days.

Other refunds

Outside the withdrawal right above, subscription payments are non-refundable, including for partial periods and for periods in which you did not use Nota.

We will always refund where the law requires it, and we will refund at our discretion where something has clearly gone wrong on our side, for example:

  • a duplicate or accidental charge;

  • a charge after you cancelled;

  • a defect that we cannot fix and that stops Nota working for you;

  • we terminate your account without cause, or we materially reduce a paid feature.

Email hello@usenota.co and tell us what happened. We read every one of these.

Chargebacks

If you think a charge is wrong, email us before opening a dispute with your bank. It is faster, and we can usually fix it the same day.

NOTE

  • The two-part consent (express request + acknowledgement of loss of the right) is the entire mechanism that makes "non-refundable" hold up in the EU/UK. It must be a separate, unticked checkbox at checkout, not buried in "I agree to the Terms". Copy for it is in section 9 below.

  • Stripe Checkout supports custom consent checkboxes; use that rather than building it yourself.

  • If you switch to Paddle or Lemon Squeezy as merchant of record, their refund policy governs and this page becomes a pointer to it.